Support
Stuck on a level, missing a purchase, or have an idea for the game? Find a quick answer below or write to us. We read everything.
How do I play?
The goal pill under the top bar tells you what to do, such as Turn on the nightlight, and how many pieces you have. Drag a piece from the tray at the bottom into the room: its ghost is green where it fits and red where it doesn't. Tap a placed piece to select it; turn it with the ring around it or with −45° and +45°, switch Snap off for fine angles, or tap Remove. Then tap ▶ Play and watch. If the chain stops, tap ■ Reset: everything goes back, your pieces stay where you put them.
How do I move the camera?
Drag one finger across the floor to move around the room. Hold one finger down and drag another sideways to turn, or up and down to tilt. Pinch to zoom. Double-tap a spot to look at it, and tap Recenter to go back to the whole room. To see the lesson again, tap ‹ in a level, then Controls.
I'm stuck. Is there a hint?
Tap ? at the top of the level: the spots where pieces go light up. Tap it again right away and ghosts show the pieces in place. Hints are free and unlimited.
How do stars work?
Win on the first try for three stars, within three tries for two, and any later win for one. Your best result counts, so you can replay a level with Again or pick it from the list (‹ in a level, or Levels on the menu).
How do I remove the ads?
An ad comes now and then when you tap Next after winning a level: never during play, not before level 5 is won, and at most once every two levels and three minutes. The Remove Ads purchase turns them off for good: tap Remove Ads in the top corner of the menu, or open Settings (the gear on the menu) and tap Remove Ads. Once bought, Settings shows Ads Removed · Purchased.
How do I restore my purchase?
Open Settings (the gear on the menu, or ‹ in a level, then Settings) and tap Restore Purchases. Use the Apple Account you bought with. Remove Ads comes back on any device signed in with it, and after reinstalling the game.
Can I get a refund?
Apple processes every purchase and handles refunds: request one at reportaproblem.apple.com. We never see your payment details.
How do I change my choices about ads?
The game never asks to track you and never uses your device's advertising identifier. In the EU, the EEA, the United Kingdom and Switzerland, Google's consent form asks before the first ad whether ads may be personalised; you can change your answer at any time in Settings › Ad Preferences (the row is there only where the form applies). The details are in the Privacy Policy.
Where is my progress saved?
Only on your iPhone, inside the app. There is no account and no cloud sync, so it does not move to another device by itself. It is included in your iPhone's iCloud or computer backup, and restoring that backup brings it back. Deleting the app deletes your progress.
Do I need an account or an internet connection?
No account and no sign-in. The game plays offline; you need a connection only to buy or restore Remove Ads.
How do I turn off the music, sounds or vibration?
Open Settings (the gear on the menu) and use the Music, Sound and Vibration switches.
Does the game collect my data?
Only anonymous game statistics and crash reports, through Google Firebase, to make the game better: no name, no account, nothing that identifies you. In the EU, the EEA, the United Kingdom and Switzerland they are sent only if you agree, and you can turn them off in the game's Settings. Ads come from Google AdMob. The details are in the Privacy Policy.
Something else? Write to support@tumble-room.com. Please mention your iPhone model, the iOS version and, if it is about a level, its number.